Boots Opticians Bedford

Boots Opticians Bedford 2016-09-19 Person 3 5 0

No problems with care from Boots .Bedford branch. What should be improved is the national booking system. I received a letter prompting me to book an appointment and did so on line. Three days later I received an email saying that Boots were unable to deal with my booking and that it would take at least another two days. The alternative was to phone which I did and booked my appointment after a 15minute wait listening to music.

Boots Opticians Bedford 2016-09-13 Person 4 5 0

Excellent, prompt service.

Boots Opticians Bedford 2016-09-11 Person 4 5 0

Excellent service from booking to having the eye test. What let this down was the unhelpful member of staff on the desk, having never worn glasses I was hoping for a little guidance as to frames, suitability cost but unfortunately not. I was shown one pair and told to get my children to help? Also, I didn't realise until I had paid that I had a voucher, I completely understand it should be presented first but with children and so many other distractions it had slipped my mind. I know it could have been processed but the member of staff was quite disinterested and basically shrugged her shoulders at me. Can I just note that the lady who booked my appointment was fantastic and couldn't do enough to help and the optometrist was excellent. I think RB needs some customer service skills.

Boots Opticians Bedford 2016-09-10 Person 5 5 0

All the tests were explained

Boots Opticians Bedford 2016-09-06 Person 5 5 0

Fabulous care throughout